This was initially drafted to post in the Cognizant Blogs, but my Manager stopped me from doing so. So, I've got to share it somewhere, where can I publish other than my own Blog?!
You might have heard about the 'Art of saying 'No''. The following scenario story may have happened really. To you, or to me! You know!
The Art of saying ‘No’ is something that I acquired a few years before. I’m nothing but “Yes” to all, a few years before. Infact, during my 1st ever job after college, where I was appointed as a “Computer Operator” for 3 months, I touched the computer 3 times. Rest of the time, all I did was get coffee/tea for the management, answer the phone! (Good Morning, N****i Trading!) In my first ever professional job – as an online Tutor, I was good at what I did. But then, one of the management folks saw my MSExcel ‘skills’ (!) and moved me from online tutoring to Billing alias Back office! But, I never did say ‘No’. After I learned the art of saying ‘No’, I did face a few problems. People above you like to hear ‘Yes’ all the time! I’m now facing the after effects of saying ‘No’!
If someone looks at my resume, they may think that this guy is so unreliable – keeps on changing the job! I’ll say that the consequences of saying ‘No’ and lot more guts were the reason. I quit I*****s because I said ‘No’ to the Bangalore transfer (from Pune) when I expected a transfer to Chennai (which they promised for a family emergency). I know I had some guts to throw away an important career, but when your family needs you, there’s no need for you to chase the money or career! I quit P*****s because I was put into a Testing Project where I have no idea what Testing is! I still remember – second day on which I joined the project – a person came to me and asked me to write a ‘Test Case’ and I asked him ‘What is a Test Case?’! The interview time promises were not kept by the P*****s people (All I asked them was to give me a project which has UNIX and Oracle technology!) and I had to find another employer who can offer the same.
So, coming to my current employment, I’ve been there for the last four months and into a project from Day 2. So far I’ve got to understand the environment and found out that I’m part of a team which is being formed (I’m the first)! OK, I was the first resource and guess who’s the second – my manager! He happened to be a person who doesn’t know the art of saying No. Since we two were the only folks in the team, we got a very good understanding. I’ve worked in a few organizations now, but I have never faced the issue that I’m facing here anywhere! The knowledge transfer is still not complete (forget about complete – it’s just started and there’s no continuity!). Four months of my time and about 2 months of my manager’s time – we were able to get only two sessions of KT (knowledge transfer) and the folks who give KT to us – from Onsite – are always busy (don’t ever dare to ask how).
*****WARNING*****: If you feel sleepy after reading the above content, I suggest you close the window and do something better. Because, the below will still bore you!
Being a team leader in his previous concern – who also has loads of technology knowledge – my manager was not able to keep quiet like me! (Ofcourse, I had other entertainments!) So, he dragged us into an issue where we are absolutely not required and made himself to come in night shifts. Now, there are two members in a team and one is on leave – who’ll you call? Me! Unfortunately, my manager had to leave early on a Friday and I was supposed to fill in his place at the last minute. You might wonder what the great job that we have got to do in the middle of the night! Delete all the files in a couple of folders when someone from onsite tells you to do and reboot the system – again, when they tell you to do. Sounded challenging to me, so I accepted and stayed back on a Friday (came to office at 2PM unaware that my manager was leaving early). Now, as usual there was no activity going on (well, no requests, I mean) and I was into the entertainment that we talked about earlier. 12 hours had passed by since I came to the office. Now, I was feeling tired (you know, when you don’t have anything to do and you’re still required to do the most challenging work, you’ll get tired, eventually) and called the onsite folks. After about 4 or 5 tries, I caught hold of someone and apparently they were in a meeting. I wondered like everyone else is having a job to do other than me! One more hour passed by and I called again and this time they said that they’re working hard to create a work for me. The Red Bull that I drank about 6 hours ago wasn’t working at all! Finally after about 15 hours of my office time, someone called me and said that I can do that first challenging work – delete the contents of a couple of folders (on 4 systems at offshore). Done. Now, wait for instructions. OK. Another hour passed by and after 4 or 5 continuous calls, I got the green signal for the final challenging work – reboot. Done. Sigh. I decided to leave and then came another challenging work. Since I deleted the contents of the couple of folders, after reboot – they should be getting updated automatically. I noticed that they’re updating and informed the onshore folks. Now, after 16 hours of work (!) that too on a Friday, the onshore folks requested me to stay back until the update is finished and report that they’re working fine. Normal time taken for the updation: 3 hours. So, I said ‘No’ to that politely and informed that I do have life in a very nice way. I am now the most popular guy among onsite and I’m sure there are instructions to the onshore folks – Never handover any work (!) to him [I'd like to pause a moment here and think about the work. Wait, I haven't reiceved KT at all!]. He is unreliable. Trust his manager – he’s the reliable!
Now, on a serious note, I’d been idle for more than half of their time and no one ever thought of initiating the work from their end. How is it fair to ask a resource to stay back for more than 3 hours after he has just completed a 16 hours shift [Give me a break - this is not a production environment!]? Calling him unreliable and making escalations over him for a simple ‘No’ (there are people who tend to agree on this – ofcourse, they’re management!) is IT for me!
I really am unreliable, aren’t I?